Ordering Information


Camilla Valley Farm Weavers' Supply is pleased to provide a wide range of Weaving and Knitting supplies which we ship to customers all over North America and the world. This page provides information about how to order products along with our terms and conditions.



Ordering Options

To order from Camilla Valley Farm:

Order Online
Our Secure Online Form is available for those wishing to send us orders electronically. Simply click on the link below, fill out the order form that appears and then press the "Send" button at the bottom. The information will be encrypted in its travel through the Internet from your computer to our web site.

Online Order Form

Note that by creating a new window for your order you can continue browsing through our web site while filling out your order.
In Person
Our Retail Store is located just north of Orangeville in a separate building on our farm. We stock very large inventories of yarn, loom parts and books. We have a number of items not listed on the website including a selection of new and used weaving looms. Click Here for more information.


DUE TO THE COVID-19 SITUATION, OUR RETAIL STORE WILL BE TEMPORARILY CLOSED TO WALK-IN CUSTOMERS.

ALL OUR PRODUCTS CAN STILL BE ORDERED ONLINE AND WE WILL SHIP THEM TO YOU OR ARRANGE A PICK-UP IN OUR PARKING LOT.

PLEASE CHECK OUR HOME PAGE FOR THE CURRENT STATUS.

The store is open Tuesday, Wednesday and Thursday from 10:00am to 3:00pm EST. We are closed in the period between Christmas and New Years and for a 2 week shutdown in the summer (usually July). See the notice on our home page during these periods to find the exact dates for these time periods or call us to confirm when we will be open.

Other Information

Method of Payment:

Payment for your order can be by Money Order (In Canadian or US Funds) or Electronic Funds Transfer. For Credit Card purchases we accept both VISA and Mastercard but do not take Debit Cards and we do not take American Express or use Paypal.

For credit card payments, Canadian and International customers will be billed in CDN dollars. For credit card purchases from US residents, Camilla Valley Farm will bill your credit card with the exact US dollar value eliminating any currency conversion charges from the credit card company. Note that we do not impose a minimum order restriction.

Gift Certificate

A Lopi or Peace Fleece Sweater Kit, a Book on Weaving or one of the many other items we have will make a perfect gift for that special person, but what if you don't know what he/she would like? Camilla Valley Farm offers gift certificates to allow you to provide the Knitter or Weaver in your life with a present they can select themselves. Click Here for more information!


Shipping:

Shipping is normally done using standard surface mail unless requested otherwise. Some larger packages are shipped by UPS. Shipping costs vary based on the weight, size and destination of the package(s). We will calculate the total cost for your order and confirm the value with you before shipping along with the availability of the items requested.
Note: With the exception of the Kebec II, Weavebird, Cendrel, Penelope and Bergere looms, we ship new Leclerc Looms free to most destinations in Canada as well as the continental United States.


Want a Quote?

If you would like a quote for any order prior to purchasing, just call or send us an Email. Include the list of items, whether you want the amount in US or Canadian dollars and identify your City and State or Province.


Taxes:

Camilla Valley Farm Weavers' Supply charges 5% GST (Goods and Services Tax) to all orders going to Canadian destinations except for those in the provinces of Nova Scotia, New Brunswick, PEI and Newfoundland where the 15% HST (Harmonized Sales Tax) is charged and Ontario where the HST is 13% (only 5% HST is charged for books). Camilla Valley Farm does not charge any Canadian taxes on orders sent to US or other destinations outside of Canada. The shipping location and not the billing location determines the tax rate charged. The total cost including both shipping and taxes will be indicated when we acknowledge your order.


Returns Policy:

Camilla Valley Farm Weavers' Supply will accept the return of any product for refund or exchange within 30 days if it is defective or unsatisfactory. This policy does not apply to special order items or CD/DVDs which can only be exchanged if defective. A restocking fee may apply. The product must be in a re-sellable condition and you must contact Camilla Valley Farm before returning the item to get a RMA (Returned Material Authorization) number or the package may be refused. Improperly marked packages crossing the border can generate a customs fee which will affect the refunded amount. Upon contacting us for a RMA number we will advise how to mark the package for shipping. Our goal is customer satisfaction and we ask that you contact us as soon as you find a problem with anything you receive so we can correct the problem.


Price/Term Changes:

All prices and terms advertised on this web site and on our written material are subject to change without notice.




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Last Updated: Wednesday July 29th, 2020